PwC Report: The future of payments is cashless; digital transactions to almost triple by 2030

17 Jun 2021

Global cashless payment volumes are set to double from 2020 to 2025, to almost 1.9 trillion transactions, and to almost triple by 2030, due to the changes brought by the pandemic, according to an analysis by PwC and Strategy &, PwC’s global strategy consulting business. There were about 1 trillion cashless transactions in 2020.

“Digital payments, such as those made with a mobile phone, buying a bus ticket via SMS or using a QR code to pay for services were possible even before the pandemic. They’ve subsequently accelerated sharply because people have been avoiding using cash in physical stores and have turned more to e-commerce. That the trend will continue during the next ten years, and the financial industry will have to go through a significant transformation to keep up”, said Diana Coroabă, PwC Romania Partner, Financial Services Leader.

The Asia-Pacific region will grow the fastest, with the cashless transaction volume there growing by 109% until 2025, then by 76% from 2025 to 2030. Africa (78%, 64%) and Europe (64%, 39%) come next, then Latin America (52%, 48%). The US and Canada region is expected to grow the least rapidly (43%, 35%).

In PwC’s latest global survey of banking, fintech and payment organisations, 89% of the respondents agreed that the shift towards e-commerce would continue to increase, thus requiring significant investment in online payment solutions. They also agreed (97%) that there will be a shift towards more real-time payments.

A report by FIS, a financial services technology group, predicts that digital wallets will account for more than half of all e-commerce payments worldwide by 2024, as consumers shift from card-based to account- and QR code-based transactions.

According to the FIS report, the key asset in all of this is data, which is creating new revenue streams for payments businesses that can monetise it, yet it also exposes them to issues and risks related to data privacy. Payments generate roughly 90% of banks’ useful customer data – information about who is buying what, how much, and when.

Looking ahead, 86% of our survey respondents agreed with the prediction that traditional payment providers will collaborate with fintechs and technology providers for innovation.

The global report can be found here.

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Diana Coroaba

Diana Coroabă
Partner, Financial Services Leader
PwC Romania 

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Diana Alexi

Marketing and Communication Leader, PwC Romania

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