Intelligent Automation

On the brink of the 4th industrial revolution, based on the fusion of different technologies, organizations need to reinvent their business models.

At PwC, we understand that in order to thrive in the digital revolution, there must be a balance between business understanding, technology innovation and human insight.

Intelligent automation is the layering of automation and intelligent technologies that enable organisations to transform the way they work and the way they deliver their services.

52% of CEOs are

already exploring the benefits of humans and machines working together

85% of CEOs agree

that AI will significantly change the way they do business in the next five years

44% of CEOs say

Robotics and AI can improve the customer experience

How can we help you?

From strategy development to implementation and scalability, PwC can help you determine the right course of action, whether it’s assessing the right automation strategy for your business, identifying the right processes and redesigning them front to back to enable a digital transformation.

We start by defining the “why” and building a compelling case for change and the roadmap to execution. This includes a thorough assessment of the processes considered for automation and definition of KPIs that will underpin the business case. A realistic business case that can actually be achieved.  

  • Opportunity hypotheses across wide scope e.g. function
  • Creation of “the long list” using a clear set of criteria filters to identify opportunities
  • Identification of vetted opportunities / validated ROI “the short list”
  • Creation of prioritized roadmap; investments and benefits

In the core of the implementation, we follow a standard and proven delivery approach that focuses on agile development with clearly defined outcomes. Our experience has shown us that a solid documentation, a well through though and object-oriented approach to development as well as thorough testing are key to stable and sustainable robots. This will reduce maintenance and thus ensure the initial business case can be delivered. In our approach, we allow for:

  • iterative Assess and Define phrases, during which the exact process automation scope will be discussed, assessed and defined
  • agile and sprint based Design, Build and Test phrases,  during which the design and development of the solutions are being shaped

The Digital Workforce Operating Model is the foundation for every automation program that wants to scale! It is the connection between strategy and value generation and will ensure smooth sailing from opportunity identification to the support model.  Only with a clearly defined governance, roles & responsibilities and suitable processes around the robot lifecycle, our clients are able to move fast and scale to harness the full potential of automation. We approach the operating model in three distinct steps:  

  • Establish the Organizational Structure
  • Identify Roles, Responsibilities and Activities
  • Define end-to-end processes

At PwC we underpin our automation programs with a holistic approach to change management. Prepare for Change, make change happen, make change stick! And with our proven approach to upskill and build capability, “See one, Do one, Lead one” we ensure our clients become self sufficient in building and operating the digital workforce, in a short time. What does such a change journey look like?

  • Prepare for change (Leadership Alignment/ Stakeholder engagement)
  • Manage change (training/ capability training, assess readiness)
  • Sustain change (workforce transition)

Why PwC?

Benefit from the wide range of PwC’s automation expertise: multiple platforms and product agnostic capabilities
  • Team of high calibre professionals with extensive knowledge and experience in intelligent automation implementations
  • Unique combination of industry experience and insights, combined IT and technical expertise enable us to drive the automation and digital agendas for some of the largest companies in CEE
  • Extensive experience not only with RPA tools but also with emerging technologies leveraging on Artificial Intelligence (NLP, computer vision, ML etc.) allowed our clients to take the automation at the next level 
By choosing PwC you will not only get a service but especially a partnership.
Talk to us, we stand ready to help.

Partner of the Year Scaling RPA - Upskilling their workforce with key digital skills, including RPA, to enable their employees to deliver world-class insights to their clients

UiPath, 2019

PwC Romania has been awarded Global Partner Innovator Award

UiPath, 2018

PwC Romania has been positioned as a Leader ALM Vanguard of IT Operations Consulting

ALM, 2018

Contact us

Gabriel Voicila

Partner, Advisory Services, Romania

Rares Stanescu

Senior Manager, Romania

Follow us